Privacy Policy

Last updated: 15/09/2025

Your privacy is of utmost importance to us. This Privacy Policy explains how CatalystCare collects, uses, discloses, and safeguards your information when you use our website www.catalystcare.in.

1. Information We Collect

  • Personal Identification Data: Your name, email address, mobile number, billing information, and communication preferences.
  • Payment Information: While making payments, you provide sensitive details (such as card/UPI data) directly to our payment gateway partners. CatalystCare does not store this information.
  • Booking and Session Data: Details of sessions booked, date and time of appointments, and Counselor assigned.
  • Technical Data: IP address, browser type, cookies, and usage statistics to help us improve website functionality.

2. How We Use Your Information

  • Processing and confirming your bookings.
  • Facilitating payments and issuing receipts.
  • Connecting you with your selected Counselor.
  • Sending you updates, reminders, and relevant communications.
  • Maintaining platform security and compliance with applicable laws.

3. Data Security

  • All financial transactions are processed through PCI-DSS compliant payment gateways.
  • We do not store sensitive financial data such as full card numbers or UPI PINs.
  • Access to personal data is restricted to authorized personnel only.

4. Sharing of Information

  • Counselors, for the purpose of confirming and delivering your booked sessions.
  • Payment processors, to complete your financial transactions.
  • Legal authorities, if disclosure is required under applicable law.
  • We do not sell, rent, or otherwise trade your personal data to any third parties for marketing purposes.

5. User Rights

  • Access your personal data.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your personal data (subject to applicable legal requirements).
  • Withdraw consent for receiving non-essential communications.
  • Requests can be made by emailing us at info@catalystcare.in.

6. Third-Party Links

  • Our website may contain links to third-party sites. CatalystCare is not responsible for the privacy practices or content of those external websites.